you can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.
Note: Did you receive a damaged, defective, or wrong item sold by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Returns Center
You can exchange an item through our Online Returns Center.
The item being exchanged must meet the following criteria:
- Shipped to an address in the U.S.
- Not received by you as a gift
- Shipped and sold by Amazon.com
- Not an Add-On item
- Not identical to the item being returned
- Originally purchased with a credit card
- Wasn't purchased with a promotion (except for free shipping promotions)